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Lion Energy Policies

Lion Energy Product Policies: Returns, Shipping, and 5-Year Warranty

Returns & Exchanges:

Lion Energy is committed to your satisfaction. They offer a 30-day return policy for unused and undamaged products in their original packaging. Items purchased directly from Lion Energy are eligible for a full refund, minus a 10% restocking fee.

Here's what you need to know:

    • Return window: 30 days from purchase date.
    • Condition: Unused and undamaged in original packaging.
    • Eligibility: Purchases directly from Lion Energy.
    • Refunds: Processed within a reasonable timeframe to your original payment method.
    • Exceptions: Partial refunds for items in non-original condition, missing parts, or returned after 30 days.
    • Exchanges: Only for defective or damaged items. Contact us for details.

Shipping:

    • Return shipping: Your responsibility unless specified otherwise.
    • Cost: Not refundable.
    • Trackable shipping: Recommended for items over $75.
    • Return Authorization: Request an RMA via email, phone, or chat.

5-Year Warranty:

Lion Energy products come with a 5-year limited warranty against factory defects in materials and workmanship. This warranty covers the original purchaser only and excludes normal wear and tear, misuse, or unauthorized modifications.

Warranty Process:

    • Claim: Notify Lion Energy promptly if you experience a defect within the warranty period.
    • Proof of purchase: Required for all warranty claims.
    • Repair or replacement: Lion Energy will repair or replace the defective product at its discretion.
    • Limitations: Repaired or replaced products are covered for the remaining warranty period or 30 days, whichever is longer.

Additional Information:

    • For complete warranty details, refer to the Lion Energy warranty disclaimer.
    • For detailed return and exchange instructions, contact Lion Energy customer service.

We strive to provide exceptional customer service and quality products. If you have any questions or concerns regarding our policies, please don't hesitate to contact us.

By purchasing or using a Lion Energy product, you acknowledge and agree to be bound by these policies.