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Zendure Product Policies

Restful Roofs Guarantee & Returns for Zendure Products

Zendure Products SHIP FREE!

Warranty Coverage:

Your Zendure product is covered by our warranty for the following periods:

Product Base Warranty Warranty Extension* Total Warranty
SuperBaseV/Satellite Battery/Smart Home Panel 3 Years 2 Years 5 Years
400W Solar Panel/320W Solar Panel/Mobile EV Charger/All SuperBase V related accessories 3 Years N/A 3 Years
SuperBase Pro/SuperBase M 2 Years 1 Year 3 Years
200W Solar Panel/All SuperBase Pro and SuperBase M related accessories 2 Years N/A 2 Years
Power banks 2 Years N/A 2 Years
Smart PV Hub and AB1000 10 Years N/A 10 Years
PV Hub accessories, solar cables, battery cables and micro inverter cables 1 Year N/A 1 Year

 

What We Cover:

    • Defects in materials and workmanship during the warranty period.

What We Don't Cover:

    • Damage caused by:
        • Lack of proof of purchase
        • Force majeure events (storms, fire, etc.)
        • Accidental damage, misuse, or improper installation
        • Modifications, unauthorized repairs, or tampered serial numbers
        • Products from unauthorized sellers, free products, or products outside the purchase region
        • Cosmetic defects that don't affect functionality
        • Battery cell failure due to improper charging (see full policy for details)

Returns & Cancellations:

    • You can return any unopened product within 30 days for a full refund.
    • A small transaction fee may apply (see full policy).
    • Cancellations are only accepted within 24 hours before shipment.

Claims & Replacements:

    • If your product has a defect, contact us at sales@restfulroofs.com for assistance.
    • We'll guide you through the claims process and help you get a replacement or repair.

Additional Information:

  • Contact Restful Roofs for any questions: sales@restfulroofs.com